Going above and beyond

The Celadin team works tirelessly at conferences and events around the globe to ensure they run smoothly, operate efficiently, and, most importantly, provide an exceptional experience for attendees and event organisers.

When organising an event, you should expect that issues will arise. Perhaps a session is oversubscribed, or a speaker is running late. Maybe an attendee can't access the app, or your polls aren't reaching everyone.

What you shouldn't do is quietly accept the problem and hope to fix it next time. We've all witnessed presentations where something goes wrong, and everyone awkwardly pretends nothing has happened.

In these situations, you must respond immediately to keep your event moving and prevent an embarrassing halt. This is why having specialist support on-site is crucial.

When experts are present, issues get resolved quickly. Event-saving solutions can be delivered within hours, ensuring your attendees continue their exceptional experience with minimal disruption.

Making events run smoothly

A primary goal for any event is to ensure everything runs smoothly, even when things don't go according to plan.

Imagine you're running a series of talks at an event. Fifteen minutes before a session is due to start in one of the smaller rooms, you notice it's seriously oversubscribed. First of all, don't panic! At Celadin, we design our systems to make handling these situations straightforward; however, we recognise that having specialist support on hand with the expertise to resolve issues quickly is also beneficial.

When event timetables and rooms need adjusting, having the right people there to make swift changes can be a lifesaver.

Making events work

Let's face it: no matter how much preparation takes place in the run-up to an event, things can still go wrong. Every event will have attendees whose phones won't properly load an app, or perhaps an issue arises with notifications, and some people aren't being reminded about upcoming sessions they've booked.

Celadin is equipped to handle these challenges with ease. Having a team on-site to respond quickly and consultatively to a wide array of tech-related problems ensures each attendee's experience remains uninterrupted and everyone stays informed.

Glen Masters recalls when an important guest arrived at an event and revealed that his company's phone policy prevented him from downloading the event app. With Glen on-site, this problem had a simple solution: he extracted all the information from the app and created a printable document that allowed the guest to navigate all the activities taking place.

When you can respond to tech issues as they arise, you can keep your event on track and maintain participant engagement.

Making events exceptional

As event-tech experts, we at Celadin believe in going above and beyond to meet stakeholder expectations and deliver exceptional experiences. Attendees receive one-on-one assistance when needed, and the team will be on standby to ensure everything is done to the highest professional standards.

Furthermore, the apps that Celadin produces for events can act as a hub for all necessary information surrounding any event, and are updated in real-time.

Adding truly bespoke technology experiences can add a touch of magic to any professional event, and Celadin is dedicated to crafting unique solutions, even when responding to on-the-day surprises. Celadin achieves this by embedding itself with planners from day one and supporting them throughout the entire planning and event-tech management journey.

During one event, the organisers encountered a problem – they had planned to print a picture list to identify attendees. Still, they had no idea how to ensure every relevant staff member had a copy, or what to do about updates to the list.

Glen had the solution. Within just a few hours, he produced an app that organised all the attendee pictures into an easy-to-view grid format, viewable on both mobile and tablet devices. As a result, event staff were able to scroll through these pictures and easily identify people.

This consultative approach, combined with bespoke, quick-fire problem-solving and the technical expertise of an on-site support team, is a surefire way to ensure attendees receive first-class assistance while enjoying an exciting and unique event experience.

Do you think attendees at your events should be given an exceptional experience no matter what happens?